Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using the NHS Wales App
- requesting a repeat prescription through your local pharmacy order and collect service
- fill in a repeat prescription request
- in person or by post
You can request your regular medicines on a copy of your computer printout of medication (the white right hand side of the prescription) or alternatively in writing to us. Such written request must contain your name, your date of birth, your address and the medications you are requesting. This may be handed in at the reception or you can post it to us.
You can also request your regular medicines by asking at our reception and the receptionist will help you to complete the written request needed by our medication management team.
You may ask in your local pharmacy if they offer a repeat prescription service. We do not issue prescriptions in response to telephone requests to avoid medication errors.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Find a pharmacy (111.wales.nhs.uk)
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.