For the safety and benefit of all our patients and staff, we operate a zero tolerance policy towards abusive, aggressive and violent behaviour.
Any patient who is physically violent, verbally abusive, threatening or showing inappropriate behaviour towards any member of the surgery staff or other patients will be asked to leave the premises immediately without being treated and may be removed from our registered patient list. The police will be called in the event of a refusal to leave or violence towards the practice staff, buildings or equipment.
The practice considers inappropriate behaviour to be any personal, abusive or aggressive comments, cursing or swearing and any angry physical contact or aggressive gestures.
If a patient is removed from the registered patients´ practice list, an explanation will be provided in writing.
The local health board will take over the medical care of such patients or allocate you to another practice.