We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01244 813340
When things go wrong
With the best will in the world, healthcare is a complex matter and things sometimes go wrong or seem to have gone wrong. We are here to help you and want to put things right as soon as possible.
We believe that the best way is through talking the problem through at initial point of contact, but if this does not work we have a formal complaints policy. You can request this at the reception or from the practice manager.
Remember we are not able put things right if we do not know about it.