When Things Go Wrong

With the best will in the world, health care is a complex matter and things sometimes go wrong or seem to have gone wrong. We are here to help you and want to put things right as soon as possible.

We believe that the best way is through talking the problem through at initial point of contact, but if this does not work we have a formal complaints policy. You can request this at the reception or from the practice manager.

Remember we are not able put things right if we do not know about it.

If you would like to give us feedback, please use our Feedback and Complaints triage.